We’ve been preparing to implement the ITIL standards in my district for about a year now. Now that five of us have achieved the foundation certification, I think we’re poised to make some significant headway this year. This presentation from the TIES Conference is a description of some of the ITIL fundamental concepts and a summary of my thinking about how we’ll tackle them in Buffalo. This is most definitely a work in progress.
I’ll post my slides here after my talk, but for now you can follow this links to learn more about ITIL:
- ITIL homepage
- Wikipedia article on ITIL
- ITIL Community Forum
- I did my ITIL certification at the U. of MN, but I think the ITIL program at New Horizons of Minnesota is better.
Update: Here’s a link to my slides from this talk. I think most of them will make sense on their own, but anyone who looks at them will obviously miss some key things that were discussed in my talk at the conference.