Archives For ties070122

We’ve been preparing to implement the ITIL standards in my district for about a year now. Now that five of us have achieved the foundation certification, I think we’re poised to make some significant headway this year. This presentation from the TIES Conference is a description of some of the ITIL fundamental concepts and a summary of my thinking about how we’ll tackle them in Buffalo. This is most definitely a work in progress.

I’ll post my slides here after my talk, but for now you can follow this links to learn more about ITIL:

Update: Here’s a link to my slides from this talk. I think most of them will make sense on their own, but anyone who looks at them will obviously miss some key things that were discussed in my talk at the conference.

I’ll be at this year’s TIES Conference next Monday and Tuesday doing a couple presentations, connecting with old friends and colleagues, and scoping out the vendors. If you’re in the neighborhood, here’s the info on my presentations. I decided to go a little more geeky for a change this year. Now I just have to do the last bit of cramming to get ready.

Introducing Virtualization Technology: Options, Implementation and ROI

Monday, Dec 10, 11:20 a.m.–12:10 p.m.
Virtualization technology in the data center is revolutionizing the way servers are deployed and managed. Participants in this session will review current virtualization technologies, see a demonstration of VMware and hear how Buffalo schools achieved a one-year return on investment of over 100 percent by virtualizing most of its servers.

Implementing IT Best Practices: A District Case Study

Tuesday, Dec 11, 10:00 a.m.–10:50 a.m.
The Buffalo-Hanover-Montrose School District is in its first year of implementing the IT Infrastructure Library (ITIL) best practice standards for IT service management. Participants in this session will learn about ITIL and gain insights into one district’s successes and challenges reengineering key aspects of its IT support system.

See you there!