Tuesday, December 11th, 2007
We've been preparing to implement the ITIL standards in my district for about a year now. Now that five of us have achieved the foundation certification, I think we're poised to make some significant headway this year. This presentation from the TIES Conference is a description of some of the ...
Posted in Conferences | Comments Off
Saturday, December 8th, 2007
I'll be at this year's TIES Conference next Monday and Tuesday doing a couple presentations, connecting with old friends and colleagues, and scoping out the vendors. If you're in the neighborhood, here's the info on my presentations. I decided to go a little more geeky for a change this year. ...
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Friday, May 4th, 2007
If there's a distinguishing characteristic of educational reform, and reform efforts in general, it's the lack of patience in sustaining difficult effort over time. We criticize students who can't seem to exercise delayed gratification, but don't seem to notice that educators, government officials, and the general public aren't any better.
Reference: ...
Posted in ITIL, School Management | 1 Comment »
Tuesday, September 26th, 2006
Last weekend's On the Media on NPR had an interesting feature on Second Life, the online virtual world that is all the rage these days. The largest portion of the piece was devoted to describing how former Virginia governor and likely presidential candidate Mark Warner held a news conference in ...
Posted in Emerging Technologies | 3 Comments »
Friday, September 15th, 2006
We talked a lot about disaster recovery, monitoring system availability, and financial accounting for IT services on day #2.
Does your school district (or other organization) have a disaster recovery plan in place that lists each IT service and how fast you plan to recover back to full operation? Have ...
Posted in ITIL | Comments Off
Wednesday, September 13th, 2006
Whew! That's a lot of material. I walked into class this morning and had a thick binder full of detailed ITIL info waiting for me. The terminology is dense and there are a lot of new concepts to absorb. There are only six of us in the class, and I'm ...
Posted in ITIL | 8 Comments »
Tuesday, September 12th, 2006
Starting tomorrow morning I'll be in three days of classes at the U. of MN working toward an ITIL foundation certificate. The foundation course will cover all the basics of ITIL, and I'm hoping it will help me as I continue to rethink how we deliver IT services in my ...
Posted in IT Infrastructure, ITIL | 1 Comment »
Friday, February 24th, 2006
I'll be sitting on the panel for a seminar at the U. of Minnesota in a few weeks discussing Web 2.0. I met recently with my co-panelists and we decided to put our money where our mouths are and use a wiki to organize our presentation and invite input in ...
Posted in Online learning, Wikis | Comments Off
Tuesday, December 6th, 2005
I was listening to an IT Conversations podcast of Michael Disabato's talk from the Burton Group Catalyst Conference recently and discovered a fantastic resource. ITIL is the IT Infrastructural Library and the ITIL Website describes it as:ITIL (the IT Infrastructure Library) is essentially a series of documents that are used ...
Posted in IT Infrastructure | Comments Off
