Archive for the ‘ITIL’ Category
Friday, May 4th, 2007
If there's a distinguishing characteristic of educational reform, and reform efforts in general, it's the lack of patience in sustaining difficult effort over time. We criticize students who can't seem to exercise delayed gratification, but don't seem to notice that educators, government officials, and the general public aren't any better.
Reference: ...
Posted in ITIL, School Management | 1 Comment »
Friday, September 15th, 2006
We talked a lot about disaster recovery, monitoring system availability, and financial accounting for IT services on day #2.
Does your school district (or other organization) have a disaster recovery plan in place that lists each IT service and how fast you plan to recover back to full operation? Have ...
Posted in ITIL | Comments Off
Wednesday, September 13th, 2006
Whew! That's a lot of material. I walked into class this morning and had a thick binder full of detailed ITIL info waiting for me. The terminology is dense and there are a lot of new concepts to absorb. There are only six of us in the class, and I'm ...
Posted in ITIL | 8 Comments »
Tuesday, September 12th, 2006
Starting tomorrow morning I'll be in three days of classes at the U. of MN working toward an ITIL foundation certificate. The foundation course will cover all the basics of ITIL, and I'm hoping it will help me as I continue to rethink how we deliver IT services in my ...
Posted in IT Infrastructure, ITIL | 1 Comment »
