Starting tomorrow morning I’ll be in three days of classes at the U. of MN working toward an ITIL foundation certificate. The foundation course will cover all the basics of ITIL, and I’m hoping it will help me as I continue to rethink how we deliver IT services in my school district. I discovered ITIL in December, 2005 and I’ve been looking forward to implementing some of the key processes ever since.

I’ll do my best to post some reflections and notes about the class here.

itil, itsm, tech support, umn